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Dassault Systèmes Hiring Freshers Details:
About Company: Dassault Systèmes SE is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more.
Official Website: www.3ds.com
Job Profile: User Success Engineer (Technical Customer Support)
Experience Required: 0-1 years
Degree Required: BE/ B.Tech – Mechanical/ Production Engineering
Work Locations: Pune
Imagine New Horizons: We are seeking a resource in our Technical Support team .You will be reporting to the manager in Pune. Do you enjoy challenge? Here a Dassault Systèmes, we empower people with passion to change the world. This position is based at Dassault Systemes Solutions Lab Private Ltd, Pune.
What will your job be?
- Handle customer issues (Service Requests) related to CATIA/ENOVIA/3DEXPERIENCE Platform
- Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
The Challenges ahead
- Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies, if available
- Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
- Submit and track issues with Development Team & validate Solutions provided by Development team
- Run quality and industrialization tests and analyze defects
Your key success factors
- 0-1 year experience in CAD industry with PLM exposure. 3DEXP Platform exposure will be added advantage
- Candidate should have First Class (60%) in 10th, 12th and Engineering exams with No Education and Employment GAP
- Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
- Candidate should be excited to work in Technical Support role
- Exposure to CAD integration with PLM as an added advantage
- Bachelor’s Degree in Mechanical/Production engineering
- PLM knowledge added advantage
- Good English communications skills, both written and verbal required
- Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
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