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Danaher Corporation Recruitment As Systems Support Engineer For B.E/B.Tech/M.E/M.Tech

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Danaher Corporation Freshers Recruitment 2020: Danaher Corporation is a globally diversified conglomerate with its headquarters in Washington, D.C., United States. The company designs manufacture and market professional, medical, industrial and commercial products and services.

Job Profile: Systems Support Engineer

Degree Needed: B.E/ B.Tech/M.E/M.Tech

Exp Needed: 1-3 years

Work Location: Gurugram, Haryana

POSITION SUMMARY:

  • The Systems Support Engineer is responsible for providing advanced product support to customers requiring assistance with instrumentation, software and hardware components sold and distributed by Cepheid.
  • As a member of the Tier 2 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the technical expert in Cepheid’s Customer Care experience.

ESSENTIAL JOB RESPONSIBILITIES:

  • Engage customers to collect and compile detailed information about customer complaints
  • Conduct advanced data analysis and troubleshooting, applying a deep understanding of the underlying instrument, software and operating system functionality
  • Investigate and resolve advanced customer complaints
  • Document complaints and resulting investigations in the complaint management system
  • Interface with Service and Global Product Support to escalate and resolve more complex cases
  • Adhere to Quality Management System procedures
  • Maintain product knowledge and support continuous improvement efforts
  • Contribute to quality compliance through accurate and concise case documentation
  • Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
  • Complete all assigned and required training satisfactorily and on time
  • Performs additional tasks as assigned by the Technical Support Manager or Supervisor

TRAINING RESPONSIBILITIES:

  • Complete all assigned and required training satisfactorily and on time
  • For people managers, ensure your associates attend and complete all required training satisfactorily and on time

MINIMUM REQUIREMENTS:

Education and Experience: 

  • Bachelor’s Degree (or equivalent) in engineering/electronics / IT with three or more years of relevant experience in clinical laboratory instrumentation/software/systems or in Technical Support
  • Master’s Degree with 1-2 Years related work experience

Knowledge and skills: 

  • Fluent English (written and oral) is required.
  • Willing to work in night shifts.
  • Customer-oriented – understands customer expectations and empathizes with customer & patient needs.
  • Experience using and/or troubleshooting one or more of the following preferred:
    • Laboratory analytical diagnostic equipment, medical devices and software
    • IT and computer networking/communication protocols
    • MS Windows Operating systems and databases (MS SQL)
    • Laboratory Information Systems (LIS)
  • Knowledge and use of commercial computer application packages (MS Office)
  • Familiarity with SalesForce.com (or similar CRM System) a plus
  • Able to follow complex procedures and processes
  • Excellent written and verbal communication skills
  • Curious & self-motivated with ability to learn a complex technology platform quickly
  • Proactively analyzes complex problems, draw conclusions and propose precise action plans
  • Works independently in a structured manner with the ability to prioritize critical tasks
  • Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality
  • Thrives in a dynamic and fast-paced environment

Other: 

  • Available to work different shifts, evenings, weekends and holidays as necessary
  • May include extended computer and telephone work involving repetitive arm/wrist motions
  • May include occasional overnight travel

Apply Before the link Expires for Danaher Corporation Freshers Recruitment.

Apply Link-Click Here to Apply for Danaher Corporation Freshers Recruitment

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