Cyient Hiring For Junior System Engineer Position- Apply Now !!

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Cyient Hiring For Junior System Engineer Position: At Cyient, we work towards improving the daily lives of people with unwavering focus. From a quieter flight to a safer train journey, a more reliable energy supply, or a faster internet connection, we provide engineering, manufacturing, geospatial, network and operations management services to industry leaders across the globe.

Job Profile: Junior System Engineer

Company Name: Cyient

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Company Location: Hyderabad, IN

Exp Needed: 1+ Yrs

Degree Needed: Any Degree/Diploma

About the role: You and us need to accept the tickets following the Service level agreements agreed, provide voice support and remote support. You will report to the manager.

You will:

  • As a Helpdesk engineer, you will act as the single point of contact to the internal customers/users for all IT related requirements.
  • The responsibilities of the Helpdesk engineer will be to assign the tickets to engineers/groups, track it till closure.
  • Escalate as per the escalation chart, follow up with internal stakeholders and vendors to close the issues.
  • Keeping track of consumables in stock, inventory in use update asset data as per the process defined.
  • Daily ticket status update to team.
  • You and us submit week on week service call report to Manager.
  • You and us give training to all newly appointed engineers on Helpdesk tool.
  • Knowledge of Office application.
  • Ready to support 24*7 operations.
  • Oversee all the Service level agreement breaches during the shift. IT Call Centre experience is preferred.

You’ll Need:

  • Must be Graduate/Diploma with 1-2 YEARS of relevant experience in remote support.
  • Excellent telephone etiquettes and willing to respond to calls.
  • You and us need to resolve issues remotely

Skills & Experience

Customer Service, IT Help Desk, IT Help Desk Management

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