Cyient Hiring For Junior System Engineer Position: At Cyient, we work towards improving the daily lives of people with unwavering focus. From a quieter flight to a safer train journey, a more reliable energy supply, or a faster internet connection, we provide engineering, manufacturing, geospatial, network and operations management services to industry leaders across the globe.
Job Profile: Junior System Engineer
Company Name: Cyient
Company Location: Hyderabad, IN
Exp Needed: 1+ Yrs
About the role: You and us need to accept the tickets following the Service level agreements agreed, provide voice support and remote support. You will report to the manager.
- As a Helpdesk engineer, you will act as the single point of contact to the internal customers/users for all IT related requirements.
- The responsibilities of the Helpdesk engineer will be to assign the tickets to engineers/groups, track it till closure.
- Escalate as per the escalation chart, follow up with internal stakeholders and vendors to close the issues.
- Keeping track of consumables in stock, inventory in use update asset data as per the process defined.
- Daily ticket status update to team.
- You and us submit week on week service call report to Manager.
- You and us give training to all newly appointed engineers on Helpdesk tool.
- Knowledge of Office application.
- Ready to support 24*7 operations.
- Oversee all the Service level agreement breaches during the shift. IT Call Centre experience is preferred.
- Must be Graduate/Diploma with 1-2 YEARS of relevant experience in remote support.
- Excellent telephone etiquettes and willing to respond to calls.
- You and us need to resolve issues remotely
Skills & Experience
Customer Service, IT Help Desk, IT Help Desk Management
Apply Before the link Expires.
Apply Link- Click Here