About Company: Codingal is on a mission to inspire school kids to fall in love with coding. Codingal is the #1 coding platform and community for school students to learn Computer Science by building apps, games, and websites. All classes are taught live 1:1 by vetted and trained teachers with programming backgrounds. We have seen good revenue traction since the launch in Sep 2020, great retention at 80% and NPS at 67, a large and growing market with low penetration, and a strong founding team of 2nd-time entrepreneurs. We are backed by top investors including Rebright Partners and Y Combinator.
Company Name: Codingal
Job Profile: Customer Success Associate (Remote)
Work Location:- (Remote), Across India
Degree Required: Any Graduates
Roles & responsibilities
- Serve as the primary contact for the onboarding of new students.
- Help the students with a smooth onboarding process.
- Work closely with different departments in resolving student’s issues quickly and working towards providing a good experience.
- Share biweekly progress reports and projects of students with parents.
- Manage scheduling and rescheduling of classes in coordination with teachers.
- Update trackers daily with the information of students.
- Maintain a good relationship with Parents and Students.
- Responsible for upselling or renewal of course to existing students.
To be successful in this role, you must have
1. A degree in Computer Science
2. Excellent communication and interpersonal skills
3. Excellent skills in MS Office, documentation
4. Customer Satisfaction Focus: Ability to listen and active problem-solving skills
5. Project management: Remarkable detail orientation for making accurate trackers
6. Database management: Quick query response and resolution
7. Ability to analyze large amounts of data
8. Operations Experience: Role requires an analytical, structured, detail-obsessed approach
9. Critical thinking and troubleshooting skills
10. At least 1 year of experience
11. Experience working in the K12 educational system is a big advantage
Compensation for Codingal Off Campus
Annual CTC: 3L-5L depending on experience
You get to work with a young & smart team who are on a mission to change the landscape of coding education in India. Come, join us on the journey to provide coding education to every K-12 student and prepare them for the future.
Apply Before the link Expires for Codingal Off Campus.
Apply Link- Click Here to Apply for Codingal Off Campus