CGI Off Campus Drive Hiring Freshers As Associate System Engineer For B.E/B.Tech/M.E/M.Tech

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CGI Off Campus Drive Hiring Freshers: CGI Inc., more commonly known as CGI, is a Canadian global information technology consulting, systems integration, outsourcing, and solutions company headquartered in Montreal, Quebec, Canada. CGI originally stood for “Conseillers en gestion et informatique”

Company Name: CGI

Exp Needed: Freshers

Job Profile: Associate System Engineer

Degree Needed: B.E/B.Tech/M.E/M.Tech


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Position Description: The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Your future duties and responsibilities:

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

Required qualifications to be successful in this role:

• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
• Knowledge of customer service principles and practices, ITIL and ITSM
• Knowledge of IT applications, systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning, adaptability and attention to detail
• Ability to type
• Tolerance to stress, performance-driven and continuously improving

Skills:

  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/DecisionMaking


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