Join us on Telegram... Members

CGI Freshers Recruitment 2021 | Associate Systems Engineer | B.E/B.Tech/Any Degree

CGI Freshers Recruitment 2021:

About Company: At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Job Role: Associate Systems Engineer

Qualification: B.E/B.Tech/Any Degree

Experience: Freshers

Job Location: Chennai

Position Description:

Responsible for the primary administration of all complex server farms. Provide highest level of technical advice on Server Delivery and management.

Your future duties and responsibilities:

This position will be responsible for providing day to day TECHNICAL SERVICE DESK – TECHNICAL SUPPORT; CUSTOMER SERVICE support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

• Accountable for Service Delivery as per SLA’s /OLA’s of various projects in Remote infrastructure Management
• Manage day to day operations of the services rendered based on ITIL framework
• Act as a SPOC for clients for all aspects of service Delivery
• Responsible for ensuring negotiation; agreement; and maintenance of SLA’s / OLA’s
• Supporting BAU for various clients
• Maintain system availability as per multiple Service Level Agreements (SLA)
• Produce monthly reporting activity and explain any abnormal system performance
• Assist appropriate teams in all phases of Production implementation
• Make recommendations to improve health of the system where necessary.
• Participate in various projects and work orders as assigned and complete assigned tasks on time.
• Coordinate activities for projects between other teams.
• Provide on-call support as scheduled.
• Coordinate service calls and requests with team members where necessary.
• Respond to incident tickets and provide updates in a timely manner. Escalate where necessary.
• Coordinate and implement change records as a result of trouble tickets.
• Perform 1st level hardware diagnostics and installation of layered products where needed.
• Reduce costs where expedient to do so without impacting service availability.

Required qualifications to be successful in this role:


Secondary Skill: Service Delivery


Service Desk Analysts are required to:
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose; triage and resolve hardware; software; applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor; follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information; changes and updates.
• Adhere to work schedules; attendance and leave policies.
• Expected to work in a 24/7 environment on rotational shifts
• Comply with CGI and Client’s IS/IT policies; code of conduct and quality standards Participate in the recruitment process for initial member screening
• Excellent speaking and writing skills in English with a neutral accent; correct grammar and syntax
• Knowledge of customer service principles and practices; ITIL and ITSMKnowledge of IT applications; systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning; adaptability and attention to detail
• Ability to type while handling customer contact
• Tolerance to stress; performance driven and continuously improving work experience required: Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team; handling calls in for an international / Global client (preferred North American/ European experience).

Apply Before the link Expires for CGI Freshers Recruitment 2021.

Apply Link- Click Here to Apply for CGI Freshers Recruitment 2021

Latest Jobs

Free Udemy Online Courses

Free 100% Off Udemy Courses & Coupons: 28 June 2021

Course Name: Autodesk Sketchbook Beginner Course-Foliage Digital Painting Course URL- Course Name: WordPress Web Development Course For Beginners Course URL- Course Name: Robotics Computer Programming –...

Free 100% Off Udemy Courses & Coupons: 23 June 2021

Course Name: Conflict Resolution and De-Escalation for Upset Customers Course URL- Course Name: Conflict Resolution for Co-Workers Course URL- Course Name: Conflict...

Free 100% Off Udemy Courses & Coupons: 22 June 2021

Course Name: Data Analysis & Visualization Masterclass (4 courses in 1) Course URL- Course Name: Facebook Training for Business Course URL- Course Name: Nutrition Masterclass: Create...

Free 100% Off Udemy Courses & Coupons: 21 June 2021

Course Name: CPU Mining on Android Device – Mine Crypto and Monero XMR Course URL- Course Name: The Mindfulness Triangle – How to teach others...

Free 100% Off Udemy Courses & Coupons: 18 June 2021

Course Name: The Complete Course on How to Protect European Trademarks Course URL- Course Name: Intro to ISO 14001:2015 EMS -Evironmental Management Systems Course URL- Course...

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

Learn a New Skill & Grow