CDK Global Off Campus Drive 2020 Hiring Freshers For Analyst Position- B.E/B.Tech

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CDK Global Off Campus Drive 2020: We’re evolving the experience for our dealers and their customers, all over the world. With more than $2 billion in revenue, we’re evolving the experience for our dealers and their customers in 100 countries around the world, serving over 27,000 dealerships. We’ve got the passion and experience to evolve the industry.

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Job Profile: Client Technical Analyst

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Degree Needed: B.E/B.Tech

Batch Eligible: 2019/2020

Exp Needed: Freshers

CTC: Rs 3-3.5 LPA

Work Location: Hyderabad

Job Description: Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development

Position Responsibilities & Essential functions

• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket

• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

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• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

• Troubleshoots problems with malfunctioning software applications and recommends corrective action

• Directs and guides clients through resolution of technical issues

• Submits requests for product changes and other custom programming updates

• Practically applies knowledge of CDK case resolution process, policies, and escalation methodology

• Attends training courses as required and stay abreast of evolving internal processes and industry developments

• Provides customer service and remote support services and applies problem solving skills

• Works in a team environment and assist team members on various issues

• Provides other ad hoc support and duties as assigned

• Works in an environment with competing priorities

Qualifications & Requirements

• CCNA Certification

• Proficient PC skills, specifically in Windows and IOS environments

• Knowledge and familiarity with mobile devices (Smartphones/iPads)

• Ability to document, track and monitor a problem/issue to a timely resolution

• Problem solving ability

• Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties

Preferred Attributes & Qualifications

• 1 year of PC desktop support or technical support experience with client contact

• Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)

• Experience using a ticketing System such as Clarify, Remedy, or Footprints

• Knowledge of Unix / Linux / SQL

• Other Network certifications (Cisco, Maraki, etc)

• Automotive industry experience

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