About the Company: Capgemini SE is a French multinational corporation that provides consulting, technology, professional, and outsourcing services. It is headquartered in Paris, France. Capgemini has over 200,000 employees in over 40 countries, of whom nearly more than 100,000 are in India
Work Location: Noida
Experience: 0 yrs. – 1 yrs
Qualification: Any Graduate
Shift- 24*7/Night Shift are included
Overview of Role: Handles customer inquiries via phone, email or chat regarding technical issues related to applications/software/hardware and networking.
Accountabilities- Technical Support
- -Provide first line technical support ; talking to clients and computer users to determine the nature of problems
- -Answer queries promptly, professionally and knowledgeably on the phone/email/Chat
- -Installing and configuring applications, software, systems, networks, printers and scanners
- -investigating, diagnosing and solving computer software and hardware faults
- -Log all calls received on Salesforce accurately, efficiently and completely
- -Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
- -Manage and take ownership of the resolution process for all customer related issues
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