Capgemini Freshers Recruitment As Service Desk Analyst For Any Degree

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Company Profile:One of the top IT leader Capgemini named the 2016 World’s Most Ethical Company® for the 4th consecutive year. With more than 180,000 people in over 40 countries, we are one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion.
 

Official Website : www.capgemini.com

Job Profile:Service Desk Analyst 

Years of Expereince :0-1years

Location: Bangalore


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Desired Candidate Profile:

• Must be graduate
• Strong communication & analytical skills & good team player
• Good to have ITIL V3 certified

Roles & Responsibilities:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
• Should also provide accelerated response to the executive users within the customer organization

Job Description

• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
• Candidate with knowledge on BMC remedy will be preferred


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