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AXA XL is hiring for the position of Deskside Support Engineer (Assistant Manager)!
About Company: Axa XL is an American subsidiary of global insurance and reinsurance company Axa. It is headquartered in Stamford, Connecticut, domiciled in Hamilton, Bermuda, and has more than 100 offices on 6 continents.
Company Name: AXA XL
Work Location: Gurgaon
Job Profile: Deskside Support Engineer
Application Deadline: 19 Feb’22 11:59 PM IST
Responsibilities of the Candidate:
- Provide deskside support to colleagues which include – desktops, laptops, printers, AV/VC, telephony, networks, remote access, security systems, and core applications.
- Work collaboratively within a global team
- Provide IT support that enables colleagues to achieve their team and business goals/ objectives
- Troubleshoot and repair any hardware/ software issues that can’t be resolved by Global Service Desk which includes more complex issues such as machine rebuilds, hardware diagnostics, new installs
- Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvements
- Feed demand into the Continuous Service Improvement Plan, and Infrastructure Development demand management process, with suggestions fed through to Infrastructure Support Team Lead
- Take responsibility for delivery of nontime critical ‘small works’ requests
- Feed requests for changes to the production estate to the Infrastructure Services Manager, or Infrastructure Development Team Leads
- Ensure that a knowledge base of past issues encountered is maintained and used
Requirements:
- Cisco IP Phone Systems
- Working knowledge of inTunes (MDM)
- Microsoft Office 360 – Also including Project, Visio & Teams
- Microsoft Exchange 2010 / SharePoint 2012
- Citrix XenApp/ Netscaler Suite
- Antivirus Enterprise Solutions
- Occasional travel required
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