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Aricent Off Campus | Aricent Recruitment | Aricent Associate Network Engineer | B.E/B.Tech Jobs | Aricent Jobs | Aricent Freshers Jobs | Freshers Off Campus |April 2017
About the Company: Aricent is a pure-play product engineering service and software firm. It develops software, provides technology services, and works with networking, telecom, software, semiconductor, Internet, and industrial companies.Aricent is headquartered in Redwood City, California, with operations in 9 countries worldwide;investors are KKR & Co. L.P. and Sequoia Capital.[4] The company claims to employ 7,800 consultants, designers, and engineers at over 10 locations worldwide.
Official Website: www.aricent.com
Job type: IT/Software Industry
Job Profile: Associate Network Engineer
Work Location: Gurgaon
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Last date To Apply: ASAP
Degree Needed: B.Tech/B.E/M.E/M.Tech/MCA
Exp Needed: Freshers
Desired Candidate Profile:
- Candidates should possess B.E/B.Tech from any recognized university
- Excellent communication Skill.
- Prior troubleshooting experience
- Willing to work in 24*7 Support (Including Night Shifts)
- Prior experience of Voice based technical support
- Excellent communication(written & verbal) skills
Job Responsibilities:
- Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
- Achieve all the defined metrics & SLA
- Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
- Proactive involvement of Technical Leads / Management in resolving critical issues
- Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
- Mentoring of New Hires
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