Amazon Pool Campus Drive Hiring Freshers As Associate For Any Degree Graduates


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Official Website:

Designation : Vendor Contract Management Associate (VCM Associate)

Job Description : Attached

Work Location : Chennai

Experience : 0 to 3 years

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Job Profile – Vendor Contact Management Associate Sr- 

Job Role-

  • The Vendor Contact Management Associate Sr, acts as the primary interface between
    Amazon and our Vendors, providing phone and/or email support governed by internal
    service level agreements.
  • The Vendor Contact Management Sr. will be responsible for
    providing timely and accurate operational support to Vendors on the Amazon platform.
  • The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Vendor Contact Management Sr. is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Summary of Responsibilities
 Demonstrates effective, clear and professional written and oral communication.
 Provides prompt and efficient service to Amazon Vendors including the appropriate
escalation of Vendor’s issues.
 Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
 Demonstrates excellent time-management skills and the ability to work
independently while using departmental resources, policies and procedures.
 Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed.
 Maintains acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
 Actively seeks solutions through logical reasoning and data interpretation skills and
identifies trends to appropriate channel including improvement suggestions.
 Liaise with other departments such as Customer Service, Merchant Investigations, or
Payments teams as required to resolve Vendor’s issues and questions.

Basic Qualification:
 Education: 3rd level qualification – Graduation
 Language: English proficiency
 6 + months experience within a customer service /contact centre environment would
be an advantage
 Demonstrated desire to expand skills into new areas.
 Technical (Computers & Internet) savvy is required. Desired skill-sets include MS
Office Application Excel and Internet Explorer / Mozilla Firefox
 Business acumen in areas of e-commerce and retail is advantageous
 Process improvement awareness and experience
 Enthusiasm and strong self-motivation.
 Strong prioritization and time management skills, with a high degree of flexibility.
 Ability to embrace constant change with flexibility and good grace.
 Demonstrate appropriate sense of urgency and adaptability in response to changing
business needs
 Demonstrates effective communication, composure, and professional attitude
 Exemplary performance record, particularly with regard to quality & productivity

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