About the Company: At Amazon, our vision is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.
We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.
Official Website: www.amazon.com
Designation : Vendor Contract Management Associate (VCM Associate)
Job Description : Attached
Work Location : Chennai
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Job Profile – Vendor Contact Management Associate Sr-
- The Vendor Contact Management Associate Sr, acts as the primary interface between
Amazon and our Vendors, providing phone and/or email support governed by internal
service level agreements.
- The Vendor Contact Management Sr. will be responsible for
providing timely and accurate operational support to Vendors on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Vendor Contact Management Sr. is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Vendors including the appropriate
escalation of Vendor’s issues.
Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work
independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact
resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and
identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or
Payments teams as required to resolve Vendor’s issues and questions.
Education: 3rd level qualification – Graduation
Language: English proficiency
6 + months experience within a customer service /contact centre environment would
be an advantage
Demonstrated desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS
Office Application Excel and Internet Explorer / Mozilla Firefox
Business acumen in areas of e-commerce and retail is advantageous
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency and adaptability in response to changing
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
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