About the Company: Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Job Profile: Technical Support Engineer
Exp Needed: 0 – 3 Years
CTC: 1.80 – 3.80 LPA
Work Location: Bangalore
Position Summary: We have this open position for Level 12 and Level 13 Position:
Level 13, where freshers or candidates with less than 1 year of experience can apply. They should have excellent Communication skill as the role required to communicate with Global/International Clients on regular basis and basic idea about Computer hardware/ Software system, printers, Windows and basic networking.
Level 12 Candidates should have more than 1.5 years of experience in Technical service desk management / International Voice process / International Outbound experience.
- Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
- Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have (For Experienced Candidates):
- Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
- Experience should be from voice based technical support desk, supporting Americas/Europe/EMEA etc Continent customers.
- Domestic tech support can be considered post evaluating on Voice and accent of candidate.
- BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.
Good to have (For Freshers):
- Excellent Communication Skill
- Basic idea about Windows, Servers, Basic troubleshooting etc.
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