Teleperformance Off Campus Drive of 2015 & 2016 Batch for Technical Support

500
Company Profile : Founded in 1978 by Daniel Julien, Teleperformance is specialized in customer services, technical support, call center, debt collection and social media. The company operates about 135,000 computerized workstations, with more than 182,000 employees across 270 contact centers in 62 countries. The company conducts programs in more than 75 different languages and dialects for a wide variety of global companies in various industries. Some of the countries Teleperformance operate in are, the UK, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Portugal, the USA, Costa Rica, Dominican Republic, Australia, Netherlands, Egypt, Russia, Sweden and Germany. The global headquarters are based in Paris, France.

Official Website : www.teleperformance.com

Location : Jaipur / Gurgaon / Indore

Job Profile : Technical Support

CTC : 

  1. For Microsoft Process – Rs. 2.04 to 3.0 Lacs per annum.
  2. For Adobe Systems – Rs. 1.8 Lacs to 2.52 Lacs per annum.
  3. For Amazon – Rs. 2.04 to 3.0 Lacs per annum.
  4. Free Accommodation in company guest House for the first 15 days.
  5. Reimbursement is done for travel expenses occurred in relocation (max- 700/-)

Drive Date: 11 August 2016

Drive Time : Before 10 AM

Address :

Emax Education City,
Department of Training and Placement,
Kalpi –Naraingarh Road, Distt Ambala (Haryana).

Desired Candidate Profile :

  • Year of passing out : 2015 & 2016 Batch
  • Degree / Branches : B.Tech (All Branches), MCA, BCA, B.Sc(IT), M.Sc(IT)
  • No percentage criteria

Skills Needed :

A “Technical Support” must have

  1. Excellent Communication Skills
  2. Sound Technical Knowledge of Operating Systems.
  3. Basic Knowledge of IP Address, Java & e-commerce
  4. Intermediate knowledge of MS Office Suite, include Excel.
  5. Good Customer Service and Interpersonal Skills
  6. Ability to Multi task.
  7. Good Knowledge of Computer (Typing Speed more than 25 Words per minute, Accuracy at least 80%)
  8. Excellent command over English (Verbal & Written)
  9. Open to work in Rotational Shifts.
  10. Ability to use a Desktop Computer System.
  11. Ability to use Internet and Email with moderate keyboard skills.
  12. Knowledge of browsers and internet based applications.
  13. Problem solving skills in Technical troubleshooting environment.
  14. Familiarity with Operating Systems
  15. Candidates with prior technical expertise will be given preference.

Selection Procedure :

  1. HR Round Level 1
  2. Operations Round
  3. Final HR Round.

About the Job :

  • To provide world class service to all small business customers in a customer centric environment.
  • Successfully resolver complex customer e-mail and telephone inquiries through the use of multiple customer tools.
  • Assisting customers with inquiries while providing consultative support and recommendations.
  • Document in detail all interactions with customers.
  • Effectively articulate complex information to a variety of technical and non technical customers.
  • Educate customers on products. Help customers to be successful.
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
  • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.

Note – Last date to register is 10 August 2016.

Registration Link : Click Here