Microland Off Campus Drive For Freshers Of 2015 Batch

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Company Profile: Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland has 3100 specialists across its offices in Europe, Middle East, North America and India.

Official Website : www.microland.com

Location : Bengaluru

Job Profile : Service Executive – Service Desk



CTC : 2.25 LPA

Event Date: 30 Nov 2016

Venue Reporting Time : 9 AM

Venue Address : JYOTHY INSTITUTE OF TECHNOLOGY, Tataguni, Kanakapura Road, Bangalore – 560082

Desired Candidate Profile :

  • Year of Passing Out : 2015 Batch
  • Degree / Branches : BE { Any Stream }
  • Percentage Criteria : 10th, 12th, & BE with 50%
  • For CIT , Bengaluru Drive :
    • Percentage Critera : 60% throughout

Procedure for Selection :

  1. Group Discussion.
  2. Technical Round
  3. HR Round

Job Role responsibilities :

  • Service Desk executive role involves in- bound calls, out bound calls with Global Customers, managing email box interacting with clients / users through chat services (Enterprise Level)
  • Capture basic information related to PC/Laptop hardware and assign the tickets to respective teams for resolution
  • Review and follow up on action items till logical closure
  • Capture basic information on Messaging / email clients, error messages and route tickets appropriately
  • Verify connectivity issues pertaining to internet connection / VPN/LAN/Intranet · Collect information required for further troubleshooting of issues by L2 teams
  • Resolve Level 1 Technical issues by guiding the client/user over a call/email/chat

Skills Needed:

  • Technology Skills:
    • Basic knowledge of PC/laptop hardware and associated external/internal components
    • Basic knowledge of Operating Systems and associated applications
    • Basic understanding of internet connections, VPN and networking concepts
    • Knowledge & understanding of email clients like outlook and other messaging platforms
  • Communication/Soft Skills:
    • Very good communication skills with ability to interact with Global Customers
    • Ability to comprehend queries, request, issues of the caller / user
    • Ability to communicate well with resolver groups / Level 2 Teams / SMEs
    • Ability to understand & follow defined processes
    • Ability to operate tools / systems as per SOPs
    • Ability to perform call triage
    • Ability to communicate in the right format for the client/user to understand the context

It is a direct walk-in for eligible and interested candidates on 30 Nov 2016.



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